There’s no option to cancel or downgrade the agreement early. This is because we distribute the cost of your initial website design and development (in addition to the unlimited changes, hosting, and backups) over 18 (or 24) monthly payments, and most of the design and development happens at the beginning of the agreement term. However, you’re welcome to pay off the total amount of the agreement at any time and we will honor our commitment to provide our promised services for the remainder of the agreement term.

Yes, but because we distribute the cost of your initial website design, development, and included features for your particular plan over 18 (or 24) monthly payments, you would be required to pay the difference in cost between your current plan and the upgraded plan for the months that have already passed in addition to the increased cost per month of the new plan.

Because of the increasing complexity and requirements of email, we do not offer email addresses at this time. We recommend using a dedicated email service such as Google’s GSuite or Microsoft Office 365 for your organization’s email addresses. However, we will setup the necessary MX records to make your email addresses work with the outside email service of your choosing.

Yes. We build every website using either Joomla! or WordPress, which makes it easy for you to login and make changes to your website. However, some changes are more difficult than others, and while we do provide instructional videos for certain features, we DO NOT provide website training. We do offer UNLIMITED CONTENT CHANGES as part of all of our plans.

The development time varies slightly based on which plan you choose. Our starter websites can be launch in as little as 1 week! Our general time frame for PRO websites is 8-10 weeks. However, all time frames depend on the complexity of features and your responsiveness.

After your website is live, basic updates and content revisions will be completed within 5 business days. All update requests are submitted via email unless otherwise arranged. New pages and features take longer depending on the complexity of the request. For more detailed information about revisions, see our Turnaround Times.

Once your 18 month agreement is complete, you own your website and all of it’s content. If you choose to move your site to another company or host provider, we’ll provide you with a backup file that contains your entire website. However, most of our clients choose to continue with one of these renewal options.

There’s no limit. You can request as many basic changes as you’d like within the above turnaround times. New feature requests are limited to the plan that you are on.